KittySpout is looking for experienced Customer Support Agents to join our team on an hourly contract basis — starting within the next 1-4 days

We're working through a high volume of tickets and need proven, fast, experienced agents who can jump in immediately with minimal ramp-up. You'll manage customer interactions across Email, and turn frustrated customers into brand advocates with fast, empathetic, effective solutions.

To be clear upfront: this is hourly contract work, 30-40+ hours per week for the next several weeks. If you perform at a high level, there is a real opportunity to convert into a permanent full-time position on the team.

We're looking for someone with 3+ years of high-volume e-commerce support experience, excellent English, and hands-on experience with subscription-related tickets (cancellations, saves, refunds, failed payments). The idóneo candidate has worked at DTC brands, understands first-contact resolution, and can handle heavy volume without sacrificing quality or brand voice. Speed is the single most important trait for this role.

Who are we?





KittySpout is a premium DTC brand selling stainless steel cat water fountains, filters, and accessories. We sell across Shopify, Amazon, and Chewy, and we're one of the fastest-growing brands in the pet space in 2026. We recently launched DoggySpout, expanding into an entirely new vertical and customer base. We're lean, we move fast, and every person on this team has a massive impact on the business.

What is our culture like & who is a good fit?

Culture-fit is our #1 factor when hiring — even for contract roles.

We are a fast-moving, data-driven team with no corporate politics. Everyone is hands-on, and if something needs doing, you do it — regardless of whether it's "in your job description." We value speed, ownership, and people who overdeliver without being asked. This is not a 9-5 corporate role, and this role in particular exists because we're in a high-volume period: we need someone who s

📌 E-commerce Customer Support Agent (Ciudad de México)
🏢 KittySpout
📍 Ciudad de México