Location: 100% remote, seeking candidates located in Mexico or Latin America
Contract Length: 1 year, with potential extension.
Contract Rate: $25–$30 per hour in USD. Final compensation will be determined based on relevant experience, technical expertise, location, engagement model, and overall fit for the position.

NTT DATA is seeking a driven Senior VoIP / Cisco Collaboration Engineer to serve as a Subject Matter Expert for enterprise VoIP communications in a Cisco-based environment. The successful candidate will support a major transformation of the client’s voice infrastructure, including Cisco Unified Communications Manager consolidation and migration to version 12.5, while providing Level 3 support within a multi-tier networking organisation.

Responsibilities:

• Act as the Subject Matter Expert for enterprise VoIP and Cisco collaboration technologies.

• Contribute to VoIP transformation initiatives, including Cisco Unified Communications Manager consolidation and migration to version 12.5.





• Provide Level 3 technical support for complex voice and networking incidents in a multi-tier support environment.

• Design, administer, maintain, and troubleshoot VoIP infrastructure to ensure reliability, performance, and service continuity.

• Collaborate with networking, infrastructure, security, service management, and client stakeholders to resolve technical issues and deliver project objectives.

• Manage client expectations, communicate risks and progress clearly, and work independently with limited supervision.

• Create and maintain accurate technical documentation, operational procedures, incident records, and implementation plans.

Required Experience:

• 5+ years of professional experience supporting and managing enterprise VoIP environments.

• Hands-on experience with Cisco Unified Communications Manager (CUCM) and Cisco-based voice infrastructure.

• Experience with VoIP infrastructure design, administration, migration, troubleshooting, and Level 3 su

📌 Senior VoIP (Ciudad de México)
🏢 Ntt Data, Europe & Latam, Branch In Usa
📍 Ciudad de México