Job Description

The Digital Employee Experience Analyst is part of the HR Digital Employee Experience & Engagement team and reports to the Director, Digital Employee Experience. This role creates, maintains, and optimizes employee-facing HR knowledge content while monitoring the performance of conversational AI and digital self-service tools that support the employee experience. The Analyst partners with HR Content Owners and cross-functional stakeholders to ensure content accuracy, governance, and findability, and uses employee feedback, search analytics, and AI performance data to identify opportunities for improvement, contributing to a consistent, high-quality, employee-centric digital experience. This position supports employees and stakeholders across Mexicali and the Americas by ensuring regional HR content, processes, language requirements, and digital experiences are accurately represented and optimized for local employee needs.

Essential Job Duties

Knowledge & Content Management
- Create, maintain, review, and optimize employee-facing HR knowledge content.




- Ensure content complies with established governance standards, taxonomy, metadata, and content guidelines.
- Conduct periodic audits to evaluate content quality, relevance, accuracy, and completeness.
- Support content lifecycle management activities, including creation, review, publishing, updates, and retirement.
- Coordinate content reviews and validation activities with designated HR Content Owners.
- Support content consolidation initiatives to establish and maintain a single source of truth for HR information.
- Structure and tag content to support accurate retrieval by AI agents and conversational tools, applying retrieval-ready formatting and metadata practices.

Conversational AI Operations & Optimization
- Monitor conversational AI and digital self-service performance to identify opportunities for improvement.
- Review employee feedback, search analytics, unresolved inquiries, escalation t

📌 HR Digital Employee Experience Analyst (Mexicali)
🏢 Intuitive
📍 Mexicali