Taptap Send is seeking a motivated and analytical leader to join our Operations team. You will own improving the payout customer experience and efficiency for LatAm & across the globe. You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.
This role touches a wide cross-section of Taptap Send’s truly general operations. You will showcase project management skills navigating our operations, support, trading, and finance teams. From discussing contract terms to troubleshooting operational issues, you’ll be the primary relationship contact for our third-party payment providers across the region.
Taptap Send is rapidly growing, and the scope and complexity of this role will too.
Responsibilities
- Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
- Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
- Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
- Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
- Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
- Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches
- Taptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.
Requirements
- Ability to independently lead projects, identify operational problems & deliver
📌 Partner Operations Manager, Latin America (Ciudad de México)
🏢 Taptap Send
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.