About the Role

We are looking for a highly motivated Business Analyst II to serve as a key liaison between business stakeholders and technology teams supporting AI-driven initiatives within Contact Center and Agent Services. This role is responsible for understanding business objectives, gathering and analyzing requirements, evaluating process impacts, and helping translate business needs into scalable technology solutions.

The idóneo candidate combines strong business acumen, process improvement expertise, and exceptional communication skills to drive projects from concept to implementation.

Key Responsibilities

• Partner with business stakeholders to understand strategic objectives, operational challenges, and business requirements.
• Gather, analyze, and document functional and business requirements for technology and AI initiatives.
• Map current-state processes and identify opportunities for improvement and automation.
• Translate business needs into clear requirements for IT, engineering teams, and external vendors.
• Conduct impact analyses related to process, system,



and operational changes.
• Support AI initiatives through planning, testing, implementation, training, and adoption activities.
• Collaborate closely with Project Managers to track timelines, dependencies, and project deliverables.
• Facilitate communication between business and technical teams to ensure successful project execution.
• Monitor project outcomes and ensure solutions align with business goals.
• Mentor junior Business Analysts on project-related activities when appropriate.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Technology, Engineering, or a related field.
• Experience gathering, analyzing, and documenting business requirements.
• Strong understanding of business process analysis and process mapping.
• Experience collaborating with technical teams to deliver technology solutions.
• Excellent stakeholder management and communication skills

📌 Business Analyst II (Ciudad de México)
🏢 Farmers Insurance
📍 Ciudad de México