Job Description

About the Role

As a Sales Market Security Manager, your main focus will be to develop, implement, and oversee the security service areas for the sales market across our stores and offices. Lead a team of security professionals and specialists accountable for ensuring the protection of our people, reputation, and assets creating a secure, safe and ethical environment.

This hydrid role reports into our General Manager MX CO & EC and is based out of Mexico Support Office.

A Day in the Life

Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*

• Lead, inspire and mentor a team of security professionals and specialists focusing on loss prevention, health & safety, asset protection, security risks management and compliance.
• Support talent development through coaching, training and performance management.
• Foster strong cross-functional collaboration with all Sales Market roles (Operations, Human Resources, Legal, IT, Construction, Facilities, Logistics, Accounting, Supply Chain and many others)




• Promote a culture of integrity, accountability and continuous improvement
• Set function goals, budgets and KPIs adapted to country and sales market risk landscape and set actions to meet them
• Enhance leadership visibility and support security awareness at all levels within the sales market
• Serve as a senior escalation point for potential misconduct, fraud, investigations and policy breaches
• Coordinate scenario planning, crisis simulation exercises and cross-functional response activation
• Manage Security standards, strategies, compliance programs
• Lead the loss prevention strategy and oversee implementation. Set goals, monitor KPIs, and ensure measures are in place to reduce shrinkage across all channels
• Ensure that sales market teams are trained and aligned on loss prevention best practices
• Oversee the security systems roadmap; ensure technologies are effectively deployed, maintain

📌 Sales Market Security Manager (Ciudad de México)
🏢 H&M
📍 Ciudad de México