Guardian Glass is seeking a Customer Experience Coordinator to join our team in El Marqués, Querétaro. In this role, you will be responsible for managing customer orders, supporting customer requests, and serving as a key link between customers and internal teams. Your ability to build strong relationships, solve problems, and deliver exceptional customer experience will directly contribute to business success and long-term value creation.
Our Team
You will be part of the Customer Experience Team, working closely with Sales, Supply Chain, Operations, and Logistics to ensure customers receive outstanding service. Our team focuses on understanding customer needs, improving service levels, and creating value through collaboration, continuous improvement, and operational excellence.
What You Will Do
• Process and manage customer orders received through customer portals and other channels.
• Ensure orders are accurately entered, monitored, and delivered according to customer requirements and forecasts.
• Respond to customer inquiries and coordinate order changes when needed.
• Build strong relationships with customers while delivering a high level of service.
• Monitor and track customer experience and operational performance metrics.
• Support monthly sales plan execution through effective order management.
• Analyze customer information and identify opportunities for service improvement.
• Collaborate with internal teams to resolve issues and improve customer satisfaction.
• Support process improvement initiatives, including process mapping, gap identification, and problem solving.
• Leverage market best practices to improve the customer experience and business performance.
Who You Are (Basic Qualifications)
• Bachelor's degree completed or currently in progress in Business, International Trade, Supply Chain, Engineering, Marketing, or a related field.
• Advanced English proficiency.
• Strong communication and interpersonal skills.
• Customer-focused mi