Are you an experienced, passionate pioneer in technology? A Contact Center Analyst who wants to work in a collaborative environment? As an experienced Contact Center Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.
ADMX is a member of the General Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you’ll do/Responsibilities
As an Analyst you will function as an integrator between business needs and technology solutions,



helping to create solutions to meet clients’ business needs. Analysts gain exposure to multiple industries while demonstrating an awareness of the full breadth of services offered by Deloitte Consulting LLP.
• Handle multi-channel customer interactions (voice, email, chat, social) with efficiency and accuracy
• Resolve moderate-complexity customer issues independently, exercising sound judgement
• Maintain high performance against KPIs including AHT, FCR, Quality, and CSAT
• Accurately update and manage customer records in the CRM system
• Proactively identify recurring customer pain points and report them to the team lead
• Support onboarding of new Junior Associates through buddy-pairing and knowledge sharing
• Adhere strictly to regulatory, compliance, and data security requirements
• Participate in continuous improvement initiatives and provide constructive feedback
• Complete all as

📌 Contact Center Analyst (Guadalajara)
🏢 Deloitte
📍 Guadalajara