Ready to kickstart your IT career? We're looking for an IT Support Center Assistant who's eager to learn, loves solving problems, and wants to make a tangible impact by helping users navigate technology challenges every day.

What will you do:
• Provide frontline support by responding to technical inquiries and resolving user issues promptly
• Work closely with technical teams to troubleshoot and escalate complex problems as needed
• Maintain detailed records of customer interactions, solutions, and feedback for continuous improvement
• Contribute ideas to enhance service delivery and streamline support processes

What are the key skills we are looking for:
• Customer Support — foundational level; assisting users with technical inquiries and service requests
• Communication — developing level; explaining technical solutions clearly to non-technical audiences
• Customer Orientation — developing level; prioritizing user needs and delivering positive support experiences
• Problem Solving — developing level; diagnosing issues and determining appropriate resolution paths




• Troubleshooting — foundational level; identifying root causes of technical problems efficiently
• End User Support — foundational level; providing hands-on assistance with hardware and software issues
• Resilience — developing level; maintaining composure and focus during high-volume support periods

What qualifications will make you successful:
• Passion for technology and helping others navigate technical challenges
• Quick learner who adapts easily to new tools and evolving processes
• Strong attention to detail when documenting and tracking issues
• Collaborative mindset with enthusiasm for working in a team environment

What's in it for me:
• Comprehensive training to build foundational IT skills and grow your expertise
• Opportunity to work with diverse technologies and gain real-world experience
• Collaborative, supportive culture where questions and curiosity are encouraged
• Career development

📌 Associate I, Key Analyst (Santiago de Querétaro)
🏢 Schneider Electric
📍 Santiago de Querétaro