PURPOSE

The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure all account activities are in accordance with established standard operating procedure for their assigned account

• Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success

• Assist their pod members in ensuring that their assigned customer(s)



are always satisfied in their partnership with GlobalTranz

• Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states

• Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines

• Capable of stepping in and managing their account(s) in the absence of respective team members

• Respond to all customer emails and phone calls within a timely fashion

• Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Extremely detail-oriented and goal-focused

• Willingness to learn on-the-fly while retaining coaching and training

• Proactivity toward daily tasks

• Available after-hours for any necessary customer urgent issues and needs that may occur

• Exceptional time management and organizational skills

• Demonst

📌 Customer Success Coordinator (Monterrey)
🏢 Wwex Group
📍 Monterrey