Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news
LI-Hybrid
Team Overview

As a CX Strategy Intern at DiDi,



you will support the Customer Experience Strategy team in planning, research and execution initiatives to improve end-to-end user and partner journeys across multiple products and markets. You will join a cross-functional team whose mission is to design scalable, data-driven CX programs that reduce friction, increase platform trust, and align localized experience improvements with DiDi’s global growth and safety priorities.

Role Responsibilities

• Build and maintain dashboards and regular reports that track key CX metrics (NPS, CSAT, average handle time, reopen rate) across regions and product lines for stakeholder reviews.

• Conduct competitor and market benchmarking to surface best practices.

• Collaborate with Business, Marketing, Comms and Operations to translate strategic recommendations into actionable playbooks and SOPs.

• Map high-impact user journeys and produce prioritized roadmaps of product and operational fixes

📌 CX Strategy Intern (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México