POSITION SUMMARY
The Pre-Litigation Manager owns the phase of a case between signup and either settlement or the decision to file suit. You will lead a team of case managers, keep treatment and records moving, oversee demand quality, and make sure no file sits still.
This is a working leadership role. You will carry a small caseload of your own while supervising the team, setting standards, and being the person attorneys come to when they want to know the real status of a file.

KEY RESPONSIBILITIES
Team Leadership
• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them
• Train new case managers and build out the training path for the role
• Conduct one on one check ins and performance reviews on a defined cycle
• Address performance problems early and directly, and recommend hiring and staffing changes

Case Movement and Quality Control
• Run regular file audits to find stalled cases, aging records requests,



and treatment gaps
• Review demand packages for completeness, accuracy, and persuasive strength before they go out
• Own the pre-litigation aging report and drive it down
• Escalate files that should be referred to litigation instead of continuing to negotiate
• Partner with the attorneys on case valuation and negotiation strategy

Client Experience
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate
• Step into difficult client conversations when a case manager needs backup
• Make sure clients hear from the firm on schedule, not just when something happens

Process and Reporting
• Document and improve pre-litigation workflows and task templates in the case management system
• Report on caseload volume, phase aging, demand turnaround, and settlement results
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped
• Recomme

📌 Remote Pre-Litigation Case Manager Team Lead (México)
🏢 Kenny Habetz Injury Law
📍 México