Are you ready to support strategic customer relationships across Latin America while driving exceptional service, cross-functional collaboration, and operational excellence?

IFF is a integral leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.

The role is based in Mexico (Hybrid). Be part of a customer-focused, collaborative, and fast-paced team where together we can achieve greatness and create exceptional customer experiences. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage customer orders throughout the entire Order-to-Cash process, ensuring accuracy and timely execution
• Serve as the primary point of contact for customer inquiries, order management activities, and service-related requests
• Partner closely with Planning, Manufacturing, Logistics, Quality, Finance,



and Sales teams to ensure successful order fulfillment
• Proactively identify and mitigate supply risks, inventory constraints, and delivery challenges impacting customer service levels
• Support forecasting and demand planning activities through effective communication and coordination with internal stakeholders
• Maintain customer, product, and transactional information within SAP and other business systems
• Drive resolution of customer concerns while ensuring a high level of customer satisfaction and service excellence
• Build strong partnerships with strategic customers and internal stakeholders across Latin America
• Contribute to continuous improvement initiatives that enhance customer experience, operational performance, and service execution

What Makes You the Right Fit

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field
• Minimum 3 years of

📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz