Product Specialist (Korean Bilingual Preferred) AO7177703 Korean/Bilingual is recommended, but not required.
Top skills:
- Proficient in Microsoft Office Word, Excel, and PowerPoint.
- Ability to deep dive to perform root cause analysis
- Exceptional presentation, written, and verbal communication skills
Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)
Must have Requirements:
- Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.;
- Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
- Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively.
- We’re looking for a go-getter that is proactive
- Root cause analysis Years of experience: 0-2 years of experience in an analytics focused role
Specific responsibilities include:
- Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
- Monitor new model quality performance with comparing benchmark model trends
- Coordination of weekly, monthly report and presentation to all related teams
- Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
- Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
Background & Competencies Required:
- Knowledge/expertise/experience Understanding manufacturing, engineering and design.
- Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
- Skills: The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
- Skills: The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts inclu