Job Title: - Bilingual Medical Insurance & Patient Care Coordinator [KH - LPS]
Position type: Part-Time
Working hours: Tuesday - 09:00 AM to 03:00 PM
Wednesday 09:45 AM - 06:45 PM
Thursday- 09:00 AM to 03:00 PM Central Daylight Time
Salary rate: $6-$7
Key Responsibilities:
- Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
- Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.
- Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
- Provide virtual scribing support during patient exams, including video-based assistance when required.
- Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.
- Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
- Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.
- Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
- Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
- Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.
Requirements
- At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
- Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
- Direct experience with ModMed EMR is required.
- Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
📌 Bilingual Medical Insurance (México)
🏢 Winning Assistants
📍 México
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