We’re hiring TECHNICAL SUPPORT FIBER AGENTS to deliver outstanding customer service and technical support for high-speed fiber internet. | PAID training | Major medical Insurance

Join a general company and start your career in a professional international environment.

LOCATION

100% ON SITE - Tecnoparque, Azcapotzalco (in front of Alameda Norte)

COMPENSATION PACKAGE

- Base salary: $20K mxn. before taxes
- Transportation Bonus: $750 mxn.
- Paid training (7 weeks)
- Legal benefits from Day 1 of training
- Major Medical Insurance
- Dental and visual coverage
- Life Insurance
- Referral bonus program
- Career growth opportunities

SCHEDULE

- Training: Monday to Friday
- 8-hours shifts within service window (8:00 am. - 8:00 pm.)
- 1 hour lunch break
- Monday to Sunday | 2 consecutive days off

RESPONSIBILITIES

- Troubleshoot connectivity issues (Internet, WiFi, Voice).
- Guide customers through clear technical steps.
- Analyze routers and modems to identify root causes.
- Resolve issues efficiently to ensure customer satisfaction.




- Educate customers on service enhancements.

REQUIREMENTS (Mandatory)

- High school diploma
- Advanced English (B2+)
- Comfortable speaking 100% in English
- 6+ months experience in technical support (call center).
- Strong computer skills
- Full documentations
- Availability for on-site work

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.

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