Yazaki is a integral leader in the research, development, and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: San Nicolás de los Garza, [[filter2]], USA

GENERAL PURPOSE

IT Field Operation Engineer is a technical position with responsibilities of attending incidents and request to end users for all IT equipment on his/her plants or DCs under his/her responsibility and support projects in collaboration with other IT members. This position oversees the technology support services for both internal and external users for the different regions/zones scope.

Essential Duties/Responsibilities

• Attend incidents opened and assigned by service desk or direct users and close them for his performance




• Oversee Operational Service Support associates to ensure that end user problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.
• Communicate effectively with Field support supervisor and level 2 and 3 engineers about customers and stakeholders needs.
• Basic training to end users on equipment support and software tools.
• Support tech installations (network cabling, jacks, electric extensions, racking servers, etc)
• Review and control the inventory of hardware and software of his/her locations, in order to provide information to IT HQ of the equipment used and installed on the plants
• Update the fixed asset database with the information of every IT asset located on the plant.
• Provide preventive maintenance to IT Equipment under his responsibility
• Maintain 5S on all the areas under his responsibility (IT Host Room, IT Storage Room and general install

📌 Analyst, On-Site Support (San Nicolás de los Garza)
🏢 Yazaki North America
📍 San Nicolás de los Garza