Customer service executive (Zapopan)

Customer service executive (Zapopan)

06 oct
|
Elemento Rh
|
Zapopan

06 oct

Elemento Rh

Zapopan

The Logistics Operative will be responsible for receiving shipping instructions and following customer-specific guidelines in the preparation, coordination, and transmission of export and import transactions, with a primary focus on airfreight export operations.

Essential Duties and Responsibilities
-Coordinate with carriers, airlines, and origin and destination agents.
-Prepare, issue, and process export airway bills, ensuring accuracy and compliance with customer and operational requirements.
-Transmit export shipment information and airway bills to SAT as required.
-Coordinate the EUR.1 movement certificate and other certificates and documentation required for import operations.
-Download and review CASS (Cargo Accounts Settlement Systems) information and documentation.
-Review and follow customer-specific Standard Operating Procedures (SOPs).
-Ensure compliance with TSA requirements and ACE Quality Assurance Standards.
-Coordinate special shipments, including perishables such as medicines and samples, when required.
-Communicate effectively with internal teams, carriers, agents, and customers throughout the shipment process.

Education and Experience
-Bachelor's degree in International Affairs,



Logistics, International Business, or a related field.
-Previous experience in airfreight, logistics, or freight forwarding.
-Experience in airfreight export (Expo) is strongly preferred.
-Experience in airfreight import (Impo) is desirable, but the position requires greater experience and exposure to airfreight export operations.
-Excellent customer service and communication skills.
-Ability to manage multiple shipments and priorities simultaneously.
-Advanced English speaking ability is required.

Economic Offer
-NET Salary: $18,000–$20,000 MXN per month
-Benefits according to Mexican Law
-Food vouchers
-Hybrid work: 2 days of Home Office after completing 6 months with the company
-Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m. -Requerimientos- Educación mínima: Educación superior - Licenciatura
2 años de experiencia
Idiomas: Inglés
Edad: entre 25 y 40 años
Conocimientos: Manejo de carga aérea
Palabras fundamental: servicio, service, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, exportacion

📌 Customer service executive (Zapopan)
🏢 Elemento Rh
📍 Zapopan

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