About the Job We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The idóneo candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals. Responsibilities Deliver classroom and/or virtual training for inbound customer support agents. Facilitate onboarding and continuous training programs within a BPO environment. Ensure agents are fully prepared to handle inbound accounts effectively. Adapt training content to meet operational needs and performance standards. Collaborate with operations and leadership to align training with business objectives. Monitor trainee performance and provide feedback and coaching as needed. Qualifications 3+ years of experience in a training role. Strong BPO background, specifically in training. Solid understanding of inbound accounts and contact center operations. High level of experience facilitating training in fast-paced environments. Strong communication and presentation skills.
Skills Tools/Platforms Microsoft Powerpoint Video Conferencing Tools CRM Microsoft Excel Qa / Performance Dashboards Common Methodologies/Frameworks BPO Training & Development Instructor-Led Training (ILT) Virtual Instructor-Led Training (VILT) Contact Center Training Training Needs Analysis General Skills Training and Development Onboarding Soft Skills Multitasking Planning Attention to Detail Collaboration Communication Recruitment Skills Time Management Relationship Building Presentation Skills Active Listening Strategic Thinking Leadership Positive Attitude Team Collaboration Education & Experience Experience 3+ Years Additional Requirements Technological Requirements Either Mac or Windows Language English City/Province/Country Tijuana, Baja California, Mexico About the Company 1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success. Job Overview Employment Type Department Customer Service/Support Job Level Intermediate Location Years of Experience 3+ Years USD 10 - 10 Hourly #J-18808-Ljbffr