Job Title: - Bilingual Medical Insurance & Patient Care Coordinator [KH - LPS]
Position type: Part-Time
Working hours: Tuesday - 09:00 AM to 03:00 PM
Wednesday 09:45 AM - 06:45 PM
Thursday- 09:00 AM to 03:00 PM Central Daylight Time
Salary rate: $6-$7

Key Responsibilities: Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.
Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
Provide virtual scribing support during patient exams, including video-based assistance when required.
Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.
Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.
Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.
Requirements

At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
Fluent in English and Spanish,



including the ability to communicate medical information and terminology effectively.
Direct experience with ModMed EMR is required.
Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.
Strong experience with patient communication, appointment scheduling, and medical front-office workflows.
Excellent verbal and written communication skills with a professional, patient-focused approach.
Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.
Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.

Basic Requirements Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements Computer:



Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Medical Insurance & Patient Care Coordinator (Ciudad de México)
🏢 Winning Assistants
📍 Ciudad de México