IT Help Desk Tier 1 (Junior)

Location: Zona Rio, Tijuana, Baja California (On site)

Address: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C.

Job Summary

We are seeking a motivated IT Help Desk Tier 1 (Junior) professional to provide technical support to internal users and assist with maintenance of IT systems, hardware, and infrastructure. This role is adecuado for candidates looking to grow their career in IT support within a dynamic environment.

Key Responsibilities

Provide technical support to end users via ticketing system, email, and in person
Troubleshoot hardware, software, and network issues
Perform preventive and corrective maintenance on computer equipment and peripherals
Install, configure, and maintain operating systems (Windows/Linux)
Support Office 365 and other company systems
Assist in maintaining IT infrastructure including structured cabling and network components
Document issues, resolutions, and procedures
Collaborating with IT team members on ongoing projects and tasks

Requirements:

Education

Bachelor's degree in Information Technology, Computer Science, or related field (completed or in progress)

Experience

Minimum 1 year of experience in IT support or help desk (verifiable)
Strong knowledge of Windows and Linux operating systems
Experience with Microsoft Office 365
Understanding of hardware maintenance and troubleshooting




Knowledge of structured cabling
Basic understanding of voice and data networks

Language

Spanish: Native/Fluent
English: Basic to intermediate (preferred)

Work Conditions

Office-based role with extended periods working on a computer
Ability to lift and transport equipment up to approximately 20 kg
Occasional work at heights (ladders) may be required

Schedule

Full-time (45 hours per week)
Availability required Monday through Sunday
Shifts scheduled between 5:00 AM and 8:00 PM depending on business needs
Availability to work weekends
Flexible schedule based on operational needs

Why Join Us

Opportunity to build and grow your IT career
Hands-on experience with enterprise-level systems
Collaborative and supportive work environment

All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, consider it fraudulent and report it to us immediately.

📌 IT Helpdesk (Tijuana)
🏢 Redial Bpo
📍 Tijuana