Job Title: - Bilingual Medical Insurance & Patient Care Coordinator [KH - LPS]Position type: Part-TimeWorking hours: Tuesday - 09:00 AM to 03:00 PM Wednesday 09:45 AM - 06:45 PM Thursday- 09:00 AM to 03:00 PM Central Daylight TimeSalary rate: $6-$7Key Responsibilities:- Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.- Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.- Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.- Provide virtual scribing support during patient exams, including video-based assistance when required.- Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.- Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.- Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.- Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.- Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.- Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.Requirements- At least 1 year of healthcare administrative or Medical Virtual Assistant experience.- Fluent in English and Spanish,



including the ability to communicate medical information and terminology effectively.- Direct experience with ModMed EMR is required.- Strong experience with insurance prior authorizations, authorization tracking, and follow-up.- Experience verifying insurance benefits, out-of-network coverage, and procedure codes.- Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.- Strong experience with patient communication, appointment scheduling, and medical front-office workflows.- Excellent verbal and written communication skills with a professional, patient-focused approach.- Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.- Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.- Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.- Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.Basic Requirements- Must speak and write English clearly and professionally.- Must have relevant work experience.- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).- Must be available to attend video meetings with camera on when required.Technical Requirements- Computer:



Reliable laptop or desktop computer.- Internet: Stable high-speed internet connection (minimum 25 Mbps).- Audio: Noise-canceling headset.- Video: Working webcam for virtual meetings.- Workspace: Quiet and professional work environment.Benefits- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Medical Insurance & Patient Care Coordinator (México)
🏢 Winning Assistants
📍 México