About the RoleWe are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility.
This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level.If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.What You'll DoTroubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.)Install and configure operating systems (Windows/macOS) and standard business applicationsSet up and deploy new workstations, laptops, and mobile devicesTroubleshoot basic network connectivity issues (wired and wireless)Assist with patching and cabling in data closets as neededSupport workstation moves, equipment relocations, and hardware upgradesMaintain accurate records of physical assets and support documentationDeliver excellent customer service and maintain professionalism during all on-site interactionsWhat You'll DeliverTimely resolution of incident and service request ticketsUpdated IT asset records and inventoryClear documentation of support activitiesPrompt issue escalation to Level 2 or 3 support as neededPositive user satisfaction scores from on-site interactionsWhat Success Looks LikeHigh percentage of issues resolved during the initial support interactionTimely completion of all assigned service ticketsHigh user satisfaction ratingsAccurate documentation of IT assets and work performedTimely response to on-site support needsStrong collaboration with internal support and infrastructure teamsWhat You'll BringTechnical SkillsProficiency with Windows ***** and basic macOSStrong understanding of PC components, peripherals, and basic networking (TCP/IP, DNS, DHCP)Experience with Microsoft 365 (Outlook, Teams, OneDrive)Competency in remote support tools (e.G., TeamViewer, Microsoft RDP)Familiarity with ITSM platforms (e.G., ServiceNow, Jira,



Zendesk)Soft SkillsExcellent communication and customer serviceStrong time management and problem-solving abilitiesAdaptability, initiative, and attention to detailAbility to work independentlyStrong safety awarenessQualificationsRequired: High school diploma or equivalentPreferred: Associate's or Bachelor's in IT, Computer Science, or related fieldCertifications (Highly Preferred):CompTIA A+Microsoft endpoint management or device administration certifications (e.G., Microsoft 365 Certified: Endpoint Administrator Associate)ExperienceMinimum 3 years of experience in help desk, desktop support, or Level 1 IT field support.Experience supporting users in a multi-site, field service, or on-site IT support environment is strongly preferred.Experience working in a manufacturing, industrial, production, or other safety-sensitive environment is preferred.Demonstrated experience troubleshooting hardware, software, operating systems, network connectivity, and peripheral devices.Experience supporting Windows-based environments, including Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.Ability to independently diagnose and resolve technical issues, prioritize service requests, document work performed, and elevate complex issues appropriately.Experience following established security, safety, and site-access procedures in a client-facing environment.Travel & Physical RequirementsValid driver's license and reliable transportationAbility to lift and transport IT equipment weighing up to 50 lbs.Ability to crawl under desks and work in office and production environments.Why Join Us?
Be part of a supportive, collaborative IT teamWork in a dynamic environmentMake a tangible impact through hands‐on technical supportAdvance your IT career with a role that values field expertise and problem-solvingThis role requires access to a client's industrial facility.
Any offer is contingent on meeting the client's site safety, security, and background clearance requirements and passing a pre-employment drug screen.Only candidates who meet the qualifications and requirements of the position will be contacted.
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📌 Level 1 It Support Engineer (Field-Based) (Tampico)
🏢 Mobiz
📍 Tampico