About the roleThe HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.
This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.
Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.
The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.HR Operations & Employee Lifecycle ManagementManage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and terminationActively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experienceResolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timelinessGovern and generate HR documentation, leveraging standardized templates and further the AI-enabled document creation capabilities in the future to improve speed, accuracy and employee experience.Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone and alignment with policy.Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance and local regulatory alignment.Enable and guide people leaders to navigate core HR processes using standardized guidance, self-service channels and AI-enabled support,



ensuring alignment with global standards while applying appropriate judgement for complex or sensitive cases.Employee Experience & Service ExcellenceDeliver a human-centric experience, balancing digital solutions with personal interactionProvide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.Provide a seamless, consistent experience across all employee and manager interactionsChampion a culture of exceptional service, empathy, and responsiveness across People Solutions.Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)Support adoption of self-service tools, HR portals, and AI-driven HR solutionsProcess Improvement, Automation & GovernanceIdentify opportunities for process improvement, simplification, and automationContribute to HR workflow optimization and continuous improvement initiativesSupport implementation of global process design and standardizationMaintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.G for our HR Digital Partner)Ensure data accuracy, documentation, and compliance across all HR processesData, Insights & Digital HR EnablementEnsure data integrity and accuracy across HR systems and reportingSupport reporting, dashboards,



and insights to improve operational decision-makingLeverage digital HR tools and analytics to enhance service delivery and efficiencyIdentify trends in queries and processes to inform improvements and proactive solutionsStakeholder Management & Collaboration (One HR)Partner with all partners in our HR operating model, to ensure aligned deliveryMay act as a process and systems expert, supporting training and guidance where neededCollaborate across global teams to deliver consistent and scalable servicesSupport cross-functional initiatives and contribute to HR transformation programsKey Skills & CapabilitiesStrong experience in HR Operations / Employee Lifecycle ManagementKnowledge of HR Systems (Workday, SAP, ServiceNow)Experience handling high-volume query resolution (Tier 1 & Tier 2)Strong focus on process design, continuous improvement, and automationProven ability to operate in a global, matrixed environmentStrong stakeholder management and communication skillsAbility to use data to drive insights and improvementsDemonstrated human-centric approach with focus on employee experienceExperience & QualificationsExperience in HR Shared Services / People Operations/Customer Care Familiarity with case management systems (ServiceNow) and Workday Experience with process improvement, transformation, or automation initiatives Exposure to integral HR processes and compliance requirements Fluency in English (additional languages advantageous) Locations MEX - Santa FeWorker Type Employee Worker Sub-Type Regular Time Type Full timeTakeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do.
We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.
Here, everyone matters and you will be a vital contributor to our inspiring, bold mission.
At Takeda, you will make an impact on people's lives – including your own.Takeda is an equal opportunity employer.
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📌 Hr Generalist (Baja California)
🏢 MEX - 9930 Takeda Innovation Solutions Mexico S.A de
📍 Baja California