Trend Micro, a integral cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision OneTM enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. Trend Position Summary:The Technical Advisor is a strategic customer-facing role responsible for managing the post‐sales lifecycle of assigned customers while acting as their trusted cybersecurity advisor. This role combines deep cybersecurity expertise with strong customer engagement to help organizations successfully adopt, operationalize, and maximize the value of the Trend AI security platform. The Technical Advisor works closely with customers to optimize their security architecture, strengthen their cyber resilience, and ensure the platform is effectively integrated into their security operations. The role collaborates closely with the Sales organization to support account strategy, renewals, and growth opportunities while ensuring customers achieve their security and business objectives.Responsibilities:Customer Relationship Ownership Serve as the primary post‐sales owner for assigned customer accounts. Lead ongoing engagement with customers to ensure strong relationships and alignment with their security and business priorities. Perform responsibilities typically associated with customer lifecycle management, including: Customer onboarding and adoption planning Success planning Executive Business Reviews (EBRs) Adoption and usage monitoring Customer health management Renewal support Build trusted relationships with key stakeholders such as CISOs, security architects, SOC leaders, and IT leadership.



Proactively identify and mitigate risks that could impact customer satisfaction, adoption, or retention. Technical Advisory Act as a trusted cybersecurity advisor to customers. Provide guidance on security architecture, threat detection strategies, and operational best practices. Conduct architecture discussions and technical reviews to ensure the effective deployment and optimization of the Trend AI platform. Translate complex cybersecurity topics into actionable guidance for both technical and executive stakeholders. Value Realization & Adoption Ensure customers achieve measurable value and outcomes from the Trend AI platform. Drive adoption and optimization of capabilities such as:

Preferred Qualifications Experience working at a cybersecurity vendor in a post‐sales or technical advisory role. Familiarity with industry frameworks such as MITRE ATT&CK;, NIST, CIS, and Zero Trust architectures. Security certifications such as CISSP, CISM, CCSP, or GIAC.Key Success MetricsCustomer platform adoption and usage. Customer retention and renewal success. Expansion opportunities identified and supported. Improvement in customer security maturity. Customer satisfaction and long‐term engagement.Business Impact of the RoleThe Technical Advisor plays a critical role in ensuring customers successfully adopt, operationalize, and expand their use of the Trend AI cybersecurity platform. By combining deep technical expertise with proactive customer engagement, this role helps organizations strengthen their security posture while maximizing the value of their investment in Trend AI. Through ongoing advisory, value realization efforts,



and identification of emerging customer challenges, the Technical Advisor contributes directly to customer retention, renewal success, and platform expansion. By partnering closely with Sales and aligning solutions with evolving customer needs, the role supports revenue growth, increased platform adoption, and long‐term strategic customer relationships.At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity. Trend AITM, the integral AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, Trend AITM secures the entire organization, from identities to infrastructure to data. We embrace change, empower our people, and foster innovation in an increasingly connected world. Our diverse, multicultural workforce is at the heart of our global success. At Trend AITM, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI‐powered future. Explore working at Trend AITM AI Fearlessly.

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📌 Technical Advisor (Nezahualcóyotl)
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