Johnson Controls is a integral leader in smart, healthy, and sustainable buildings.
With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions.
Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.
We are looking for a Process Owner HR Operations.
The Process Owner HR Operations is responsible for providing Subject Matter Expertise for Service Delivery processes and services in support of Tier 1 and Tier 2 analysts' day-to-day activity.
As owner of the process, this role is accountable for maintaining its integrity and performance by ensuring and certifying that analysts are properly trained for process execution; as well, this role monitors KPIs, metrics and controls as per the Case Management Framework and SOX Matrix requirements.
This role is the first point of contact for escalation and resolution of issues usually triaging with applicable parties such as CoEs, HR Integration, HR Technology Enablement, HR and other HR Ops teams.
Provides guidance and advice to internal and external customers when current processes and procedures are not clearly applicable.
Process Owners propose and implement Continuous Improvement initiatives typically related to the processes within their scope but often considering, analyzing and discussing impacts and changes with teams outside of their scope, ensuring the End-to-End integrity of the process.




Actively participates in M identifies trends and opportunity areas and provides advisory to Management team.
Serves as escalation point for issues with internal service and process execution.
Triages issue resolution with applicable parties such as CoEs, HR Integration, HR Technology Enablement, HR and other HR Ops teams.
Advises internal and external customers when current processes and procedures are not clearly applicable.
Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
Proactively engages other HR Ops teams when implementing and developing improvement initiatives and best practices, ensuring the integrity of the End-to-End process across Service Delivery functions.
Maintains a positive working relationship within the team and with external customers.
Drives continuous improvement activities that will increase quality and service delivery efficiency.
Participates in the Service Intake Model to analyze the addition of new services to the HR Ops Service Portfolio and provides expert opinion on the matter.
Generates and implements process and service evolution proposals and projects according to changing business needs.
Manages independently minor process changes.
Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
Serves as main point of contact for Internal / External audit requests and follow-up.
Participates in M

📌 Hr Service Delivery Process Owner (Nuevo León)
🏢 Johnson Controls
📍 Nuevo León