TikTok Shop - Mass Seller Operations and Education Specialist (Mexico)
Location
Location:
Employment Type
Employment Type:
Regular
Job Code
Job Code:
A139379
Responsibilities
About the teamWe are looking for a Mass Seller Operations and Education professional to be responsible for merchant recruitment and growth operations with the core objective of increasing the number of available merchants, merchant activity, and GMV growth. This role requires strong project management, and the ability to translate platform strategies into clear, executable actions.
- Conduct tiered operations throughout the merchant lifecycle, identifying the key needs of novice, growing, high-quality, and benchmark merchants, and developing differentiated activation, retention, and growth strategies
- Plan and implement recruitment activities, email marketing, digital marketing, merchant tasks, incentive policies, merchant communities, merchant seminars, and other educational activities to improve merchant reach and engagement efficiency
- Build localized merchant education and growth content,



covering core operational scenarios such as platform rules, store operations, product selection, traffic and advertising, logistics fulfillment, after-sales service, and compliance
- Analyze merchant lifecycles, operational performance, and core pain points using data-driven methods, identify growth opportunities that can be addressed through scalable operations, and continuously optimize strategies
- Collect merchant feedback and operational issues, drive relevant teams to complete problem-solving loops, and continuously optimize seller experience and merchant operational efficiency
- Collaborate with teams specializing in algorithms, user growth, marketing, product, recruitment, customer service, and fulfillment to drive the implementation of large-scale projects and empower growth for tens of thousands of sellers

Qualifications
Minimum Qualifications:
- Bachelor's degree or above, with 3+ years of e-

📌 TikTok Shop (México)
🏢 Tiktok
📍 México