Job Description

Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.

About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.

As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.

About the Role

The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de‑escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities
- Responds to written and verbal customer requests,



inquiries in a timely and professional manner
- Validates documents pertaining to claim
- Orders and reviews inspection results
- Requests claim funds when applicable
- Follows standard procedural guidelines for performing tasks
- Assists with cross training inbound representatives on borrower follow up queue
- Updates records and note system
- Backs up as needed to meet client requirements and SLA’s
- Verifies claim check deposits
- Processes draws/draw approvals and payee header requests for claims

What You Bring

Required:

High School Diploma or GED. Advanced English and Spanish (fully bilingual). Strong verbal and written communication skills. Ability to multitask while navigating multiple systems. Proficiency in Microsoft Office (Word, Excel, Outlook). Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have):

Call center experience. Insurance ind

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