About the Job
We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The idóneo candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.
Responsibilities
- Deliver classroom and/or virtual training for inbound customer support agents.
- Facilitate onboarding and continuous training programs within a BPO environment.
- Ensure agents are fully prepared to handle inbound accounts effectively.
- Adapt training content to meet operational needs and performance standards.
- Collaborate with operations and leadership to align training with business objectives.
- Monitor trainee performance and provide feedback and coaching as needed.
Qualifications
- 3+ years of experience in a training role.
- Strong BPO background, specifically in training.
- Solid understanding of inbound accounts and contact center operations.
- High level of experience facilitating training in fast-paced environments.
- Strong communication and presentation skills.
Skills
Tools/Platforms
Microsoft Powerpoint Video Conferencing Tools CRM Microsoft Excel Qa / Performance Dashboards
Common Methodologies/Frameworks
BPO Training & Development Instructor-Led Training (ILT) Virtual Instructor-Led Training (VILT) Contact Center Training Training Needs Analysis
General Skills
Training and Development Onboarding
Soft Skills
Multitasking Planning Attention to Detail Collaboration Communication Recruitment Skills Time Management Relationship Building Presentation Skills Active Listening Strategic Thinking Leadership Positive Attitude Team Collaboration
Education & Experience
Experience
3+ Years
Additional Requirements
Technological Requirements Either Mac or Windows
Language English
City/Province/Country Tijuana, Baja California, Mexico
About the Company
1840 & Company is a
📌 BPO Trainer (Tijuana)
🏢 1840
📍 Tijuana