Process|Maintenance and Production Support process|Support Process - Transition, Technology|Architecture|Architecture - ITIL

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

154306BR

Required Skills and abilities ( For any questions, please contact INF_Leadership.)
- Managing work queues in Service Now.
- Attend daily Team meetings.
- Assist in coverage support for PTO and sick days.
- Prioritize tickets accordingly (P1’s, P2s, Break/Fix, VIP, escalated and expedited incidents and tasks).
- Good working knowledge of MS Windows versions 10 and 11 and experience troubleshooting the same.
- Experience troubleshooting network printers.
- Resolving hardware issues for desktops and laptops including Break / Fix.
- Support of Desktops, Laptops and mobile devices including Windows, Apple, and Android.
- Troubleshooting and diagnosing various technical issues.
- Installing and maintaining the company’s software and equipment using tools such as SCCM.
- Re-imaging devices when necessary.
- Troubleshooting various technology issues.




- Helping new employees to set up their workstation.
- Preventative maintenance tasks on machines with low health scores in Systrack.
- Assisting other teams with gathering information such as rack space, cabling, or pictures as needed.
- Creating and updating Knowledge base articles (KB’s) and Standard operation processes (SOP’s).
- Excellent English and communication skills
- Assessing and understanding user needs and issues.
- Answering general questions presented by our customers.
- All other tasks as assigned.

Required Skills and abilities ( For any questions, please contact INF_Leadership.)
- Managing work queues in Service Now.
- Attend daily Team meetings.
- Assist in coverage support for PTO and sick days.
- Prioritize tickets accordingly (P1’s, P2s, Break/Fix, VIP, escalated and expedited incidents and tasks).
- Good working knowledge of MS Windows versions 10 and 11 and experience troubleshooting the same.
- Exp

📌 Senior Consultant (Nuevo Laredo)
🏢 Infosys
📍 Nuevo Laredo