Job Description
What will you work on?
As a member of the customer facing team the Order Management Specialist will provide top tier customer service to their assigned account(s) through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.
How will you create impact?
- Provide top tier customer service to ensure customer satisfaction
- Process customer orders within 48 hours of receipt
- Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD, MABD etc.)
- Communicate Service Issues to internal and external stakeholders on a timely basis
- Navigation and research in SAP, customer's system, 3rd party systems (where required) to effectively manage order execution
- Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales,



Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
- Cultivate and maintain positive relationships with customer and internal stakeholders
- Partner with team and other functions to identify ways to improve efficiency of the order to cash process
- Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements

What are your skills and experience?
- Bachelor’s degree in Supply Chain Management or Business Administration required
- CPG/Retail Experience preferred
- Experience with a Tier 1 ERP system (SAP) required
- Working knowledge of Windows, Excel and Word
- Bilingual English and Spanish required
- #LI-Hybrid #LI-HM1

This job posting is tied to an open vacancy.
What you can expect from us
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📌 Order Management Specialist (Ciudad de México)
🏢 Spin Master
📍 Ciudad de México