Job Description Are You Ready to Make It Happen at Mondeléz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales




- Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring
- Experience in CS&L; and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility
- Enhance customer value and service quality while optimizing supply chain efficiency

Key Responsibilities
- Primary Point of Contact & Relationship Management: Serve as the key contact for your assigned customer portfolio (including direct 1-on-1 collaboration between the internal commercial team and the customer’s supply/procurement team).
- Supply KPI Monitoring: Continuously track essential met

📌 CPFR – Sams (Santa Fe)
🏢 Mondelēz International
📍 Santa Fe