Join Aon's Customer Experience Analytics team as a Senior Speech Analyst, where you will play a critical role in helping contact center leaders better understand customer interactions, identify operational improvement opportunities, and drive data-informed decisions. We are looking profiles with experience working with Speech Analytics technology (Verint, NICE/Nexidia, CallMiner or similar).

This full-time hybrid position is based in our Mexico City office, with hybrid work options available after initial training of 3 months. The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our General Capability Center.

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like
In the role of Senior Speech Analyst, you will demonstrate advanced Speech Analytics skills.



You will uncover insights from customer interactions and initiatives that improve the performance of the contact center, customer satisfaction, and operational efficiency. You will partner with Operations Leaders of Call Centers, Quality analysts, and Speech Analytics members to translate data into actionable recommendations that drive meaningful outcomes.
- Develops, prepares and analyzes reports with sophisticated analysis and data for management review, and presents to different interested parties.
- Works cross-functionally in analyzing, designing, and developing business solutions, and assists with communication with various levels of the business to demonstrate the value of the program.
- Supports the CX Analytics Leader by providing analytical support for multiple and cross-functional projects simultaneously, coordinates with internal and external resources as needed.
- Assists in imp

📌 Speech Analytics Coordinator (Ciudad de México)
🏢 Aon
📍 Ciudad de México