Description
About Trailhead

Trailhead is Salesforce's free online learning platform and the front door to the Salesforce ecosystem. It empowers anyone to build in-demand skills across AI, Agentforce, CRM, data, and business fundamentals, and helps organizations re-skill their workforce for the agentic era. Today, Trailhead is also an AI-powered learning experience, with personalized pathways and the Trailhead Learning Agent guiding learners every step of the way.

The Trailhead Content team generates ideas, writes and edits content, develops hands‑on challenges, and publishes and maintains the learning content that makes all of this possible. We believe content should be accessible, educational, relevant, and enjoyable. Right now, we're building some of the most important learning content in the Salesforce ecosystem. This is your chance to be part of it.

Role Description

As Senior Data Analyst, you are a senior lead and expert on the team across three connected facets of Trailhead measurement: content analytics and performance (the Content Intelligence Engine — catalog health,



portfolio performance, journey tracking), learner satisfaction and feedback (structured survey data — CSAT, confidence gain, qualitative themes), and business impact (whether Trailhead engagement moves Pipeline Generation, Deal Velocity & Win Rate, and Product Adoption). You build the semantic models, data pipelines, and predictive frameworks that turn structured and unstructured signals into decisions — for content owners, executives, and increasingly, AI agents.

Your Impact
- Content analytics and performance: Own the Content Intelligence Engine's core metrics and portfolio views (catalog-level completions, L1 product performance, content health vs. performance, journey drop‑off) and lead its evolution from MVP through fast‑follows and V2 capability.
- Learner satisfaction and feedback: Design how unstructured/qualitative learner feedback (open-text survey responses, confidence pre/post

📌 Trailhead | Sr Data Analyst/ Data Scientist (Ciudad de México)
🏢 Own
📍 Ciudad de México