Service Technician
The ECaSP Service Technician is responsible for troubleshooting and diagnostics with customers and repairing dry ice blasting equipment at Cold Jet service center. The Service Technician also supports service and installation of dry ice manufacturing equipment in the field. The Service Technician is responsible for preparing repair quotes in the ERP, documenting service orders in the CRM, provide operational support, and assist with general office tasks. This position will report to Managing Director of Cold Jet Latin America.

Technician Responsibilities
- Perform equipment repairs at some customer sites in the field and at Cold Jet’s office, performing electrical and mechanical troubleshooting and repair on industrial machinery
- Provide technical remote support to customers & hands on troubleshooting
- Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork
- Contribute to sales of parts and service
- Support other Cold Jet departments, sales, engineering and operations




- Able and willing to travel up to 20% of the time.
- Resolves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional manner
- Communicates clearly and effectively with customers in a training situation
- Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments
- Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
- Collaborates with colleagues across Sales, Engineering, and Operations to share knowledge and parts needs, ensuring problems are solved efficiently and customer satisfaction is achieved with minimum downtime.

Customer Support
- Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with best solutions above and beyond the normal call of duty
- "Own"

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