We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The idóneo candidate is hands-on, operationally aware, and able to deliver effective training aligned with business goals.

Job Details Required

Skills

- Employment Type: Full-Time Independent Contractor

- Department: Customer Service/Support

- Job Level: Intermediate

- Experience: 3 Years

- Qualification:

- 3 years of experience in a training role.

- Strong BPO background, specifically in training.

- Solid understanding of inbound accounts and contact center operations.

- High level of experience facilitating training in fast-paced environments.

- English level: C1 (Advanced/Fluent).

- Strong communication and presentation skills.

- General Skills: Training and Development, Onboarding

- Soft Skills: Positive Attitude, Team Collaboration, Relationship Building, Presentation Skills, Multitasking, Active Listening, Attention to Detail, Collaboration, Communication, Recruitment Skills, Time Management, Planning,



Strategic Thinking, Leadership Responsibilities - Deliver classroom and/or virtual training for inbound customer support agents.
- Facilitate onboarding and continuous training programs within a BPO environment.
- Ensure agents are fully prepared to handle inbound accounts effectively.
- Adapt training content to meet operational needs and performance standards.
- Collaborate with operations and leadership to align training with business objectives.
- Monitor trainee performance and provide feedback and coaching as needed.

Salary & Benefits

- Pay: Hourly, $ 10.00 – 10.00

- Benefits: Additional Requirements

- Tech Requirements: Windows or Mac

- Language: English About the Company 1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

📌 BPO Trainer (Nuevo León)
🏢 1840 u0026amp
📍 Nuevo León