Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client

Is an Accredited Association Management Company through the Community Associations Institute, recognized nationwide for professional excellence. We deliver thoughtful, customized management services.

As a Customer Service | Helpdesk, you will be responsible for:

- Be the first point of contact for employees needing account access or system support.
- Help onboard new hires by preparing their accounts and system access.
- Assist with employee account updates throughout their employment journey.
- Respond to support requests via phone, email, chat, and ticketing system.
- Keep records accurate and organized across multiple systems.
- Help manage company equipment and software inventory.
- Partner with internal teams to deliver a smooth and positive support experience.
- Support the employee offboarding process by removing system access and ensuring a smooth transition when team members leave the company.

Work Schedule

Monday - Friday

- Standard time: 10:00-19:00 Mexico City time
- Daylight saving: 9:00-18:00 Mexico City time





This is a remote position, in case you get selected you'll need to visit our offices in CDMX or GDL on the first day.

Benefits:

- Competitive Salary (According to experience).
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,069 pesos).
- Saving fund (8% of the gross salary).

Minimum requirements

- Advanced English (written and spoken).
- High school diploma or equivalent required.
- At least 1 year of experience in customer service, help desk, technical support, or a similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
- Familiarity with help desk tools and ticketing systems.
- Experience using collaboration and productivity tools such as Zoom, DocuSign, Tungsten, and Power PDF (or similar platforms).
- Strong organizational, communication, and multitasking skills.
- Ability to work independently in a fast-paced, remote environment.

Apply now to start your process and become part of our team!

📌 Customer Service | Helpdesk - WFH (Guadalajara)
🏢 Gordian Staffing Careers
📍 Guadalajara