We’re looking for a proactive and client-focused Customer Support Agent to join our growing team. In this role, you’ll be the first point of contact for our clients, helping them navigate customs clearance processes and get the most out of our compliance platform. You’ll work closely with internal teams to resolve inquiries efficiently and ensure an outstanding customer experience.
What You'll Do
- Support clients with customs clearance questions and compliance processes
- Troubleshoot platform issues and guide users through solutions
- Work with internal documentation and knowledge base to resolve cases independently
- Communicate clearly with clients and internal teams
- Escalate complex issues to the appropriate internal teams when needed
- Maintain accurate records of client interactions and resolutions
What We're Looking For
- Fluent in English and Spanish (written and spoken)
- Basic knowledge of International Trade / Customs processes
- Strong problem-solving skills and ability to work independently
- Ability to follow processes and use documentation before escalating issues
- Time flexibility
Nice to Have
- Experience in customer support
- Familiarity with customs processes
- Experience with customs compliance or trade platforms
- Bilingual written communication skills in other languages
What We Offer
- A supportive, collaborative team environment
- Real impact on clients navigating global trade compliance
- Continuous learning in a fast-evolving customs and trade environment
- Full Mexico Labor Benefits
Tipo de puesto: Por periodo de prueba, Jornada completa