Oracle is seeking a dedicated technical support specialist to act as the primary contact for customers, resolving known issues and guiding them through procedures. You will document activities, contribute to knowledge base articles, and collaborate with cross-functional teams to improve product reliability and support workflows.
The role emphasizes hands-on problem solving, proactive communication, and leveraging automation tools to identify root causes and promote continual process improvements
📌 Support Engineer II: AI-Driven Technical Support (Jalisco)
🏢 Oracle
📍 Jalisco
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