Cognizant Mexico is seeking a hybrid backoffice helpdesk specialist to support a general, high-tech environment. The role emphasizes clear English communication, efficient resolution of inquiries, and continuous improvement of helpdesk processes to enable reliable customer experiences.
You will handle day-shift requests, document details in knowledge bases, and collaborate with cross-functional teams to drive faster resolutions while adhering to data protection and service levels.
📌 Global Hybrid Backoffice Helpdesk Lead (Centro)
🏢 Cognizant
📍 Centro
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