Ready to take your career general?

Every successful payment starts with technology people can rely on. As a Technical Customer Service Representative at Global Payments, you will be a trusted point of contact for clients and merchants, helping them resolve technical issues with point of sale (POS) products and payment systems. Your ability to listen, investigate and find the right solution will keep their businesses moving.

What you’ll own
- Resolve technical issues with confidence by diagnosing client and merchant questions involving POS products, including dial-up card swipe terminals and standard software-based systems, so businesses can keep their payment operations running.
- Create clear, effective client experiences by explaining solutions in straightforward language and adapting your approach to the needs of each client or merchant.
- Investigate issues and make informed decisions by using databases, documentation, online resources and established processes to identify the right resolution and increasingly tackle issues beyond standard guidance.




- Strengthen payment expertise by building your knowledge of POS products, policies, procedures and industry regulations through ongoing training and practical experience.
- Keep information accurate and actionable by capturing complete details about inquiries and technical issues, creating reliable records that improve service quality and future issue resolution.
- Protect client and business interests by applying relevant policies, procedures, compliance requirements and payment association regulations when resolving technical questions.
- Build your technical capability by working across personal computers, mainframe systems, software packages and front-end programs, expanding your ability to troubleshoot within a payments environment.
- Grow your impact over time by developing the judgment and product knowledge to resolve increasingly complex technical questions with greater independence and contribute to strong

📌 Product technical specialist II (Ciudad de México)
🏢 Global Payments
📍 Ciudad de México