Regional Operations Specialist

City: Mexico City
Department: Operations

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

The Operations team is responsible for ensuring the safe, reliable, and high-quality execution of Flix services across Mexico. As a Regional Operations Manager, you will work closely with Bus Partners and cross-functional teams to drive operational excellence, ensure compliance with Flix standards, and support the continuous growth of our network.

About the Role
- Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.
- Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.
- Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.




- Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement initiatives.
- Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.
- Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.
- Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes.

About You
- Bachelor's degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
- 4 years of experience in operations, transportation, logistics, mobility, or service operations management.
- Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
- Strong analyt

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