We are seeking a Senior Dev Ops Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using Dev Ops and SRE practices.
You will take solutions from concept to production while maturing Ia C and CI/CD standards across the platform.
Responsibilities Lead end-to-end ownership of an enterprise Amazon Connect platform from design through production operations Design scalable Amazon Connect architecture, configuration, security controls, and operational processes Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations Develop and maintain Infrastructure as Code using AWS Cloud Formation to standardize environments Design and manage CI/CD pipelines with Git-based workflows, versioning, and deployment governance Automate deployments and operational tasks to improve reliability, repeatability, and recovery Troubleshoot complex issues across AWS services, networking, integrations, and application components Coordinate release management activities, including code reviews and change controls Integrate Amazon Connect with AWS services and enterprise applications using serverless and event-driven patterns Define and improve engineering practices that raise platform resiliency and delivery quality Requirements3+ years experience with Amazon Connect in enterprise environments3+ years experience with AWS architecture,



including serverless and event-driven patterns Technical leadership skills to own and modernize a production contact center platform Project delivery skills to take solutions from concept through production Strong Infrastructure as Code skills with AWS Cloud Formation and ongoing maintenance practices Strong CI/CD skills with Git-driven development and pipeline design Strong troubleshooting skills across cloud platforms, integrations, networking, and applications Clear communication skills to collaborate on release governance, reviews, and standards Upper-Intermediate English proficiency (B2)Strong automation and scripting skills in Python, Power Shell, or Bash Nice to have Octopus Deploy Salesforce Service Cloud We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the Linked In Learning library and 22,000+ courses Integral career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and Linked In EPAM is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Senior Devops Engineer - Amazon Connect (México)
🏢 Epam Systems
📍 México