IT Help Desk Tier 1 (Junior)Location: Zona Rio, Tijuana, Baja California (On site)Address: Blvrd Gral Rodolfo Sánchez Taboada ****, Zona Urbana Rio, ***** Tijuana, B.C.Job SummaryWe are seeking a motivated IT Help Desk Tier 1 (Junior) professional to provide technical support to internal users and assist with maintenance of IT systems, hardware, and infrastructure.
This role is adecuado for candidates looking to grow their career in IT support within a dynamic environment.Key ResponsibilitiesProvide technical support to end users via ticketing system, email, and in personTroubleshoot hardware, software, and network issuesPerform preventive and corrective maintenance on computer equipment and peripheralsInstall, configure, and maintain operating systems (Windows/Linux)Support Office 365 and other company systemsAssist in maintaining IT infrastructure including structured cabling and network componentsDocument issues, resolutions, and proceduresCollaborating with IT team members on ongoing projects and tasksRequirements:EducationBachelor's degree in Information Technology, Computer Science,



or related field (completed or in progress)ExperienceMinimum 1 year of experience in IT support or help desk (verifiable)Strong knowledge of Windows and Linux operating systemsExperience with Microsoft Office 365Understanding of hardware maintenance and troubleshootingKnowledge of structured cablingBasic understanding of voice and data networksLanguageSpanish: Native/FluentEnglish: Basic to intermediate (preferred)Work ConditionsOffice-based role with extended periods working on a computerAbility to lift and transport equipment up to approximately 20 kgOccasional work at heights (ladders) may be requiredScheduleFull-time (45 hours per week)Availability required Monday through SundayShifts scheduled between 5:00 AM and 8:00 PM depending on business needsAvailability to work weekendsFlexible schedule based on operational needsWhy Join UsOpportunity to build and grow your IT careerHands-on experience with enterprise-level systemsCollaborative and supportive work environmentAll applicants will be considered based on their qualifications, experience, and skills relevant to the position.
We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.
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📌 It Helpdesk (Tijuana)
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