Félix in CDMX is seeking a Fraud Operations Supervisor to lead a team of Fraud Investigators and Chargeback Analysts across the full fraud lifecycle via WhatsApp.
You will coach agents, manage real-time reviews, and drive improvements in case management and dispute workflows.This role focuses on people leadership, operational metrics, and cross-functional collaboration with Data, Strategy, Product, and Engineering to stay ahead of threats.
English proficiency required.
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📌 Remote Fraud Ops Supervisor - Lead Investigations (Xico)
🏢 Félix
📍 Xico