Nielsen in Mexico City is seeking a Senior Customer Care Specialist to provide day-to-day support to new and existing customers.
In this role, you will lead a team of customer care specialists, monitor workload and escalations, and collaborate with cross-functional technical groups to ensure successful customer implementations.You will act as SME for at least one product, manage queues with Zendesk, and serve as the main contact for key accounts.
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📌 Senior Customer Care & Tech Support Lead (Xico)
🏢 Nielsen
📍 Xico
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