TikTok Shop Key Accounts ManagerEmployment Type: Full-Time, Senior LevelSalary: $****Location: RemoteReports To: Director of Client ServicesDirect Reports: 2–4 TikTok Shop ManagersRequired Availability: Monday–Friday, 8:00 AM–2:00 PM PST overlapAbout the RoleWe are looking for a senior TikTok Shop leader to own a portfolio of established client accounts.This is not a day-to-day TikTok Shop Manager position.
You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets.
TikTok Shop Managers will handle execution.You will own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership.You should be comfortable challenging campaign decisions in Seller Center, guiding clients through GMV and profitability performance, leading QBRs with founders and executives, and managing the Shop Managers responsible for daily delivery.Success in this role requires an equal combination of:Deep TikTok Shop expertiseStrong client and commercial judgmentProven people-management abilityWhat You'll OwnClient and Account LeadershipServe as the primary strategic contact for 4–6 TikTok Shop clientsLead weekly or biweekly calls, monthly reviews, and executive-level QBRsBuild account plans covering growth targets, profitability, risks, and key initiativesManage escalations, difficult client conversations, renewals, and scope changesIdentify and lead upsell opportunities across advertising, creator programs, additional shops, and service tiersTikTok Shop StrategyBuild ********-day plans for new accountsTranslate client goals into measurable TikTok Shop strategiesGuide decisions involving GMV Max, Search Ads, affiliate commissions, promotions, catalog strategy, and fulfillmentEvaluate FBT, seller-fulfilled, and 3PL options based on cost and operational needsReview major budget, promotion, commission,



and growth decisions before executionIdentify opportunities for premium seller programs and expansion into additional marketsTeam Management and Quality ControlDirectly manage and coach 2–4 TikTok Shop ManagersReview account performance, listing quality, customer service SLAs, affiliate health, and campaign executionRun weekly team standups and individual 1:1sBalance workloads and flag capacity or performance risks earlyContribute to performance reviews and hiring decisionsReporting and Commercial PerformanceOwn monthly performance reports and QBR presentationsTurn Seller Center data into clear commercial recommendationsAnalyze GMV, orders, ROAS, affiliate ROI, net revenue, fees, and profitabilityIdentify which SKUs and creators to scale, where margins are leaking, and which activities should be reducedForecast portfolio revenue and flag retention risks at least 60 days in advanceEscalation and Crisis ManagementLead responses to Shop Health violations, late-dispatch spikes, fulfillment failures, and policy incidentsCreate clear resolution plans and keep clients informedRun post-mortems and document root causesProactively communicate important platform, policy, fee, and advertising changesKey Performance IndicatorsYou will be accountable for:Net Revenue Retention of 110%+Quarterly client retention of 90%+Assigned portfolio GMV growth targetsQuarterly upsell and expansion revenueClient NPS of 40+ or CSAT of ********% on-time monthly reports and QBRsNo Shop Health violation unresolved for more than seven daysClient responses within four business hoursMajor incidents resolved—or supported by a clear action plan—within 48 hoursDirect reports consistently meeting their KPIsWhat We're Looking ForRequired Experience4–6+ years in e-commerce account management, marketplace operations, or agency client servicesAt least two years of hands-on TikTok Shop Seller Center experienceExperience managing multiple clients in an agency or services environmentAt least one year of people-management experience with two or more direct reportsA proven record of owning client retention, expansion revenue, GMV, or portfolio performanceTikTok Shop ExpertiseYou should have practical experience with:Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policiesGMV Max campaigns and TikTok Search AdsTikTok Shop affiliate and creator programsCommission structures, collaboration plans, and creator performanceFBT operations, costs, inbound shipping, and warehouse processesShopify catalog and inventory integrationTikTok Shop fees, refunds, commissions, and P&L; analysisLeadership and Client SkillsConfidence leading founder- and executive-level conversationsStrong QBR, reporting, presentation, and written communication skillsCommercial judgment around renewals, upsells, pricing, and scope managementAbility to coach team members and hold them accountableCalm, structured decision-making during escalationsStrong organization across multiple accounts and direct reportsNice to HaveExperience at a TikTok Shop agencyExperience expanding brands into the UK, Southeast Asia, or other TikTok Shop marketsMulti-channel experience across TikTok Shop, Amazon, and ShopifyBroader creator-economy or influencer-marketing experienceWhy Join Us?
You will have real ownership—not just a list of operational tasks.
You will shape client strategy, lead a team, influence portfolio growth, and work directly with founders and senior leadership.If you understand TikTok Shop deeply but want to move beyond day-to-day execution into strategic account leadership, this role offers that next step.
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📌 Tiktok Shop Key Accounts Manager (Xico)
🏢 Full Circle Agency
📍 Xico