We're Concentrix.
The intelligent transformation partner.
Solution-focused.
Tech-powered.
Intelligence-fueled.The global technology and services leader that powers the world's best brands, today and into the future.
We're solution-focused, tech-powered, intelligence-fueled.
With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services.
We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.
We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.
You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.
Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional.
And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures.OVERVIEWWe are seeking a highly experiencedSenior Salesforce Developerto lead the design and delivery ofSalesforce Service Cloudand contact center solutions.
This role is idóneo for a hands‐on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.The successful candidate will function as a hybridarchitect and lead developer, responsible for defining solution strategies,



guiding development teams, and collaborating with stakeholders to deliver high‐impact, enterprise‐grade solutions.Key ResponsibilitiesTechnical LeadershipServe as the architecture lead for Service Cloud and contact center initiativesDefine and enforce solution patterns, development standards, and integration strategiesDesign scalable Salesforce solutions leveraging:Service Cloud, Omni-Channel, Service ConsoleFlows, Apex, Lightning Web Components (LWC)Asynchronous processing and event-driven architecturesEvaluate trade-offs between configuration, customization, and integrationsCollaborate with enterprise and integration architects to ensure alignment with broader platform strategy.Contact Center & Service Cloud DesignArchitect end-to-end customer and agent experiences across voice, chat, messaging, and case managementDesign and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA toolsEnsure solutions enhance operational efficiency, service quality, and reporting accuracy.Developer Enablement & GovernanceAct as the technical authority for Service Cloud developmentLead code reviews and design validations to ensure performance, scalability, and securityMentor developers on Salesforce best practices, governor limits, and architectural standardsIdentify and address technical debt and platform risks proactively.Stakeholder Engagement & CommunicationPartner with product owners, business leaders, and operations teams to:Refine requirements and define solution approachesAlign on priorities and delivery timelinesTranslate complex technical concepts into clear business languageProduce and review key artifacts,



including:Solution designs and architecture documentationData models and integration diagramsRelease and deployment plans.Self-Directed Delivery & ExecutionOperate independently across multiple workstreams, driving architectural and development decisionsInfluence backlog prioritization based on technical dependencies and riskSupport Agile ceremonies (planning, refinement, retrospectives)Collaborate with QA and release teams to ensure stable, low-risk deploymentsRequired Qualifications6+ years of Salesforce experience with deep expertise in Service CloudProven experience as a Technical Lead or Solution ArchitectStrong hands‐on experience with:Apex, SQL, and asynchronous processingLightning Web Components (LWC)Salesforce Flows and automation designExperience designing solutions for contact centers or customer support environmentsDemonstrated ability to lead and mentor development teamsStrong communication skills, with the ability to engage both technical and non‐technical stakeholdersExperience working in Agile/Scrum environments.Preferred QualificationsExperience in healthcare, non‐profit, or donor/member-centric organizationsFamiliarity with compliance-driven environments (e.G., HIPAA-related processes, consent management)Experience with Omni-Channel, Digital Engagement, or Service Cloud VoiceSalesforce certifications such as:Platform Developer I/IIService Cloud ConsultantApplication or System ArchitectExperience with CI/CD and release management tools (e.G., Copado, Gearset, Git)Experience integrating Salesforce with external systems via REST APIs or middleware#REMOTE #WFHSeniority LevelMid-Senior levelIndustryIT Services and IT ConsultingEmployment TypeFull-timeJob FunctionsBusiness DevelopmentConsultingInformation TechnologySkillsApex ProgrammingSalesforce.ComSalesforce ServiceWhat Success Looks Like in This RoleYou are the go‐to subject matter expert for Service Cloud decisions.Development teams align to consistent patterns and standards.Stakeholders trust your guidance on scope, tradeoffs, and sequencing.Contact center solutions are scalable, resilient, and agent‐friendly.
#LI-Remote #Salesforce #SalesforceArchitectLocation:MEX Work-at-HomeLanguage Requirements:Time Type:Full time#J-*****-Ljbffr

📌 Senior Salesforce Developer / Solution Architect (Estado de México)
🏢 CNX
📍 Estado de México