Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwideWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not soonerA LITTLE BIT ABOUT BoldrBoldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwideWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not soonerLET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships, we'll always find EMPATHYWHAT IS YOUR ROLEAs a Senior Customer Advocate, you will be responsible for interacting with customers and supporting them to address inquiries and resolve concerns regarding the clients' products and services.
In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner and continuously improve processes that enhance the customer experience.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.




We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.WHAT WILL YOU DOYou will interact with customers across multiple channels (SMS, email, chat, phone) to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolutionPerform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolvedProactively identify customer needs and offer thoughtful solutions, accommodations, or next steps—whether through direct support or referral to other teams.Ensure proper and timely escalation of issues to meet internal and external expectationsIdentify opportunities and recommendations for continuous process improvementIdentify patterns in customer feedback or pain points and surface actionable insights to improve tools, content, or processesParticipate in initiatives that help scale support operations, optimize workflows,



and enhance the overall customer experienceYou are expected to deliver service excellence and maximize customer satisfactionWork with the external team to stay updated on product and service knowledgeWHAT WE'LL LIKE ABOUT YOUYOU ARE...Curious and authentic, just like us!
#beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionSolutions focused and resourceful, you don't just identify issues, you recommend and help implement improvementsAble to work in a fast-paced environmentAble to adapt to changesAvailable to work US business hours, with flexibility based on operational needsYOU HAVE.
..3+ years of member or customer support experience (may it be email, phone, sms, or chat support), preferably in a fast-paced, high-growth startup, concierge, hospitality or health-related environmentPrevious experience supporting SaaS productsExperience using Slack and Notion is a plusBasic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applicationsExcellent reading comprehension, and verbal, and written communication skillsAn ability to understand and communicate complex health topics to customers, both verbally and in written formKnowledge and experience with CRM tools is a plusThrive in a fast-changing environment, are self-directed, and enjoy building new systems and workflows from the ground upAptitude to quickly learn and navigate new technology, systems, and applicationsThe ability to accept feedback gracefully and with an open mindIntermediate understanding of common Customer Experience best practicesCustomer orientation and ability to adapt/respond to different types of characters#J-*****-Ljbffr

📌 Sr Customer Advocate (Tickets, Project-Based) (Xico)
🏢 Boldr
📍 Xico