TTEC is seeking a Senior Manager - Service Delivery to lead onsite operations in Mexico City. You will mentor managers, drive performance, and ensure high-quality customer experiences across service lines. The role emphasizes coaching, issue resolution, and strategic leadership in a fast-paced contact center setting.
You will work to align client goals with internal teams, monitor metrics, and foster a collaborative, inclusive culture while advancing staff career mobility and program success.
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📌 Service Delivery Leader — Mentoring Teams & Impact (Xico)
🏢 Ttecjobs
📍 Xico
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